Shipments and returns
Packing and Shipping
Your package matters to us and we take care of it.
As soon as we receive your order, the underwear is packed inone of our facilities in Lyon or in Paris region. We have opted for zero-surplus packaging for obvious ecological reasons. The envelope used is 100% compostable. Tissue paper is also recyclable or compostable.
The package slips everywhere... so it is easily delivered to your mailbox.
Shipping is launched within 24 hours of order confirmation.
The usual time frame for delivery is 48 hours with our Colissimo MailBox service and between 48 and 72 hours with our Mondial Relay or Colissimo Point Relais La Poste.
Delivery fares are as follow:
- Delivery France Metropolitan area
- 5,35 Colissimo MailBox / 4,20 in service point Mondial Relay or Relais La Poste (or equivalent european servcie)
- FREE delivery from 30 euros of purchase.
- Delivery French Overseas Territories DOM TOM
- 8,75 Colissimo MailBox
- FREE from 60 euros of purchase.
- Delivery EU, Switzerland and UK
- 9 euros Colissimo MailBox
- FREE from 60 euros of purchase
- Any other destination, please ask for quotation through the contact link
For hygienic reasons, we do not take back the underwear sent. Take care to select the correct size using our size guide.
If despite everything, you encounter a problem with your order, do not hesitate to contact us, we will find a solution to satisfy you.