Terms and conditions
2. AVAILABILITY OF PRODUCTS
All the products offered on the w www.lebeautom.com site comply with the French legislation in force and with the standards applicable in France.
The information mentioned on each product sheet is given for information only.
If minor errors appear, the responsibility of Le Beau Tom & Co cannot be engaged.
3. CUSTOMER OBLIGATIONS
The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.
The Customer undertakes to communicate to Le Beau Tom & Co all the real and necessary information elements for the realization of the order, in particular his name, first name, address, telephone and valid e-mail. The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or the recovery of which would be unlawful.
Once the order has been placed, Le Beau Tom & Co sends the Customer an e-mail confirming it. He informs him of the dispatch of the Products.
4. ORDER TERMS
Orders will be received and will be accepted within the limits of available stocks.
If, despite the vigilance of Le Beau Tom & Co, the items ordered are no longer available, Le Beau Tom & Co will inform the Customer by e-mail or telephone as soon as possible, offering him a similar product if necessary. or will refund the price to him by crediting the Customer's bank account.
Any order is validated by the Customer by means of a "double click", which constitutes an irrevocable acceptance which can only be called into question within the limits provided for in the GCS. Any order implies prior knowledge and unreserved acceptance of the GCS. According to the law, the so-called "double click" process, associated with the authentication and non-repudiation procedure, as well as the protection of the integrity of messages, constitutes an electronic signature, which has value between parties in the same way as a handwritten signature.
5. ORDER CONFIRMATION
The data recorded by Le Beau Tom & Co constitutes proof of all transactions between Le Beau Tom & Co and its customers. The contractual information is presented in French and will be confirmed by email no later than the time of delivery.
Le Beau Tom & Co recommends that its customers keep a paper or reliable computer record of the data relating to their order. The customer must verify the completeness and conformity of the information he provides to Le Beau Tom & Co. Le Beau Tom & Co cannot be held responsible for any errors in data entry and the consequences in terms of delays or delays. delivery errors. In this context, all costs incurred for reshipment will be borne by the customer.
6. PROOF OF TRANSACTION
The registers and computerized documents, saved in the computer systems of Le Beau Tom & Co, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable digital medium which can be produced as proof if necessary.
The prices mentioned on the site www.lebeautom.com are valid at the time of their consultation by the customer.
Prices are expressed in Euros, shipping costs not included. Prices are inclusive of VAT (including VAT for France and other countries).
Any tax, fee, duty or other benefit to be paid in application of French regulations, or those of an importing country or a transit country are the responsibility of the purchaser. Le Beau Tom & Co reserves the right to modify its prices at any time but undertakes to apply the prices in force which will have been indicated at the time of the order, subject to availability on that date.
8. METHOD OF PAYMENT
To pay for his order, the customer chooses a payment method from among all the options available to him, namely: credit card (Visa, Mastercard), or Paypal account. .
Le Beau Tom & Co reserves the right to refuse to make a delivery and to honor an order from a consumer who has not fully paid for a previous order or with whom a payment dispute is in progress. .
In the event of a transfer of ownership of property purchased from Le Beau Tom & Co by the customer to a third party, only the original purchaser of this property can claim access to the clauses of these general conditions of sale.
The delivery costs in Metropolitan France are indicated on the site. The preparation time is not included in the delivery time.
If a delay in preparation is observed (except in exceptional cases), Le Beau Tom & Co undertakes to notify the customer as soon as possible and to reimburse his order if no agreement is reached between the two parties.
The products are shipped with the invoice, to the delivery address indicated by the customer when ordering. Delivery cannot be made to hotels or PO boxes.
The geographical area of delivery corresponds to the geographical area of coverage of the offer. Delivery is deemed to have been made upon delivery of the product to the carrier.
The customer must verify the completeness and conformity of the information he provides to Le Beau Tom & Co. If any data entry errors were noted, Le Beau Tom & Co cannot be held responsible for the consequences in terms of delay. or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the customer.
Le Beau Tom & Co cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (total or partial strikes, in particular of postal services and means of transport and/or communication).
10. DELIVERY PROBLEMS
The consumer is required to check the condition of the packaging and the goods upon delivery. Any anomaly concerning the delivery (damage, missing item compared to the delivery note, damaged package, damaged items, etc.) must be indicated by email to the address firstname.lastname@example.org. In the case of a shipment made by post, if the package arrives open or damaged, it is essential that the customer has the postman or the post office on which he depends draw up a "spoliation report" (report 170) in order to that Le Beau Tom & Co can open an investigation and a compensation procedure.
The customer must then confirm this anomaly by sending the carrier within 2 working days following the delivery date a registered letter with acknowledgment of receipt in which he will detail the claims of spoliation.
The customer must simultaneously send a copy of this letter (with the original of the "spoliation report" if applicable) by simple mail to:
Le Beau Tom & CO
4 rue des Cadets de la France Libre
Any complaint received after the deadline will be rejected.
Error in the preparation of the order or non-compliant product
The customer will have to formulate in detail any complaint of error of delivery and/or non-conformity of the products in kind or in quality compared to the information appearing on the order form, with Le Beau Tom & Co on the same day of the delivery or at the latest on the first working day following delivery.
The formulation of this complaint to Le Beau Tom & Co can be made by email to the following address with the order number: email@example.com
Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release Le Beau Tom & Co from any liability vis-à-vis the consumer.
Upon receipt of the complaint, Le Beau Tom & Co will send the customer an email to confirm that the return has been taken care of. The return of a product can only take place after receipt of this confirmation email and according to the procedure presented above.
Any product to be exchanged or refunded must be returned within 14 working days of receipt of the return agreement from Le Beau Tom & Co and with the order reference. The product must be returned in its original packaging in perfect condition (it must not have been used), to the following address:
Le Beau Tom & CO
4 rue des Cadets de la France Libre
Failure to comply with the above procedure, no claim for non-compliance or apparent defect of the products delivered can be accepted.
11. RIGHT OF WITHDRAWAL
All products sold on the website www.lebeautom.com benefit from the “satisfied or refunded” clause for 14 working days from the date of delivery in accordance with the provisions of the Consumer Code, article L 121-20.
The customer exercises his right of withdrawal in accordance with article L 121-20 of the Consumer Code within 14 working days from receipt of the goods.
This right of withdrawal is exercised without penalty, with the exception of return costs which remain the responsibility of the customer. Le Beau Tom & Co recommends that the customer return their products by tracked Colissimo, with a recommendation or additional insurance guaranteeing them, where applicable, compensation for the products up to their actual market value. in the event of theft or loss of this merchandise.
Before returning the items, the customer must contact Le Beau Tom & Co to request support for the return of the product. The return request to Le Beau Tom & Co must be made via email (firstname.lastname@example.org).
Upon receipt of the request, Le Beau Tom & Co will send the customer an email to confirm that the return has been taken care of. The return of a product can only take place after receipt of this confirmation email and according to the procedure presented above.
The product must be returned in its original packaging in perfect condition and with the label uncut, accompanied by the order number to the following address:
Le Beau Tom & CO
4 rue des Cadets de la France Libre
The product must not have been used, nor have suffered any damage, however minimal they may be, and be in a state of perfect cleanliness. Otherwise, the product will be returned to the customer without the possibility of exchange or refund. Products returned damaged, soiled, incomplete or with traces of use will not be refunded.
Failure to respect the deadline and the procedure presented above, no complaint can be accepted.
Within a maximum period of 7 days from receipt of the returned product, the customer will be reimbursed for the amount of the returned item, with the exception of shipping costs, to the credit card or Paypal account that made the transaction, or will benefit from a credit of the same sum, to be used on the site.
Exchange at the customer's expense:
In the case of an exchange resulting from an error on the part of the customer (size, model, etc.), the shipping costs are the responsibility of the customer (returning the product to Le Beau Tom & Co). Exchanges are made within the limits of the quantities available in stock, and on the basis of the original sale price of the item (sale prices or special offers are not taken into account). The return costs being at our expense, exchange requests are limited to one request per order.
12. INTELLECTUAL PROPERTY
Le Beau Tom & Co is the owner of the intellectual property rights on the site and the right to distribute the elements appearing on the shop of the site and in particular the photographs for which it has obtained the necessary authorizations from the persons concerned.
In accordance with the provisions of the Intellectual Property Code, the partial or total reproduction, on any medium whatsoever, of the elements making up the site and the product catalog, their use and their provision to third parties are strictly prohibited and liable to prosecution.
13. LIABILITY & DISPUTES
The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, Le Beau Tom & Co cannot be held liable for any minor error in one of these photographs or one of these texts.
Le Beau Tom & Co cannot be held liable for damage of any kind, whether material, immaterial or bodily, which may result from improper use of the products marketed. The same applies to any changes to the products resulting from suppliers.
The liability of Le Beau Tom & Co will, in any case, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have persisted despite all the precautions taken in the presentation of the products.
Le Beau Tom & Co reserves the right to cancel an order following a computer bug, hacking, input error or other internal or external malevolence to the company. Le Beau Tom & Co will be required to contact the customer to notify him of the cancellation of the order. Le Beau Tom & Co cannot be held responsible, towards a customer or a third party, for any indirect damage, occurring in any way whatsoever, even if this damage or this prejudice was foreseeable by Le Beau Tom & Co, or if his eventuality had been brought to his attention.
The liability of Le Beau Tom & Co cannot exceed a sum equal to the sums paid or payable during the transaction at the origin of the said liability, whatever the cause or the form of the action concerned.
Le Beau Tom & Co cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or or communications, flood, fire, earthquake, floods, lightning, pandemic.
In the event of a dispute, the customer will first contact Le Beau Tom & Co to obtain an amicable solution.
These general conditions of sale in French will be executed and interpreted in accordance with French law. Any dispute that may arise regarding its validity, interpretation or execution will be submitted to the competent courts.
14. INFORMATION & PERSONAL DATA
Le Beau Tom & Co undertakes not to disclose to third parties the information and confidential data provided by customers on the site. The information entered by the customer will only be used for order processing and to personalize communication by newsletters as well as the display of certain offers on the site.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you.
You can exercise this right by sending us an email at the following address:
15. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
These General Conditions apply to all purchases made online on the site, as long as the site is available online. The General Conditions are dated precisely and may be modified and updated by Le Beau Tom & Co at any time. The applicable General Conditions are those in force at the time of the order. Changes to the Terms and Conditions will not apply to items already purchased.
Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions cannot affect the validity of these General Conditions. Such a modification or decision does not in any way authorize customers to disregard these General Conditions.
All conditions not expressly dealt with herein will be governed in accordance with the practice of the retail sector for individuals, for companies whose head office is located in France.